I just spent over 3 ½ hours on the phone with tech support at AT&T and Apple. I couldn’t get my visual voice-mail to work on my new iPhone. You would think that after that amount of time, I would be on a rant over the way I was treated. And you would think that this would sour my iPhone experience. Actually, just the opposite has happened. OK, I was able to multi-task while I sat on hold or the support techs (yes that was plural and not a typo) were trying to reconfigure the whatcha’ ma call it to work with the thingy ‘ma bob. But even then we are talking 3 ½ hours over 2 different phone calls. Instead, I’ve just shrugged my shoulders and said that’s the price you pay for having the coolest toy on the block.
This gives you some idea of the power of the iPhone’s siren call. It is flat out the best phone I’ve ever had. It works great as a phone and works even better as mobile platform. Apple doesn’t know how to play nice with Windows you say? Oh contraire mon ami. I setup the synch with our Exchange server. Take that IT department!
It’s not just these 2 things but the entire iPhone experience that makes it special. After 3 weeks of ownership I am reminded of all the really great things that Apple does. If this doesn’t help them sell computers, nothing will.
Mike Morawski, in love again.
