October 12, 2017 in Cause marketing, Data, and 5 others
September 26, 2017 in Corporate Culture, Customer Loyalty, and 3 others
Does Great Customer Experience Beat Great Retail Marketing?
You might not compete directly with Starbucks, Amazon, Apple, Virgin or Southwest Airlines, but they are the companies setting your customer’s expectations when it comes to the customer experience. No…
July 26, 2017 in Ad of the week, furniture retailers, and 2 others
Ad of the Week: Crate & Barrel – Welcome Love In
It’s nice to see a big home furnishings retailer create marketing that is not only very inclusive but good storytelling. Crate & Barrel has created a campaign around their wedding…
July 24, 2017 in Customer Loyalty, Customer Service, and 6 others
Using Gamification to Steal Customers from Your Competition
My morning routine is a case study in how you can use gamification in your retail marketing to steal your competition’s customers. You, see, I’m a coffee addict. The first…
May 10, 2017 in Ad of the week,
Ad of the Week: Volkswagen Atlas – America
Okay, it’s been a few months since I last chose an ad of the week, but this is a good one to get us started again. Volkswagen has always done…
April 20, 2017 in Branding, Corporate Culture, and 4 others
How One Bad Policy Can Unravel a Great Brand Story
If there’s one thing you don’t want your customers doing is getting ticked off every time they hear your ad. This happens to a brand I am a customer of…
April 17, 2017 in Data, demographics, and 4 others
The Best Digital Strategies for Effective Healthcare Regional Marketing
Working with reduced budgets in today’s dynamic marketplace drives the need for more efficient healthcare regional marketing. That means implementing a more targeted and flexible approach. Successful regional healthcare marketing…
March 21, 2017 in Customer Loyalty, Data, and 7 others
Retail One-To-One Marketing Success with Database Management
Knowing what your customer wants and when they want it are the true keys to retail success. One-to-one marketing allows you to put your product or service tin front of your customer…
March 2, 2017 in Advertising, Corporate Culture, and 3 others
Why We Love Marketing
It’s crazy. It changes constantly. It’s a little bit science, a little bit art. What worked yesterday won’t necessarily work tomorrow. Deadlines shift – and never in the direction you want…
February 14, 2017 in furniture retailers, Marketing, and 4 others