August 4, 2009 in Books, Branding, and 5 others
Guest blog by Lori Jo Vest, co-author of "Who's Your Gladys? How to Turn Even Your Most Difficult Customer into Your Biggest Fan" As a frequent (too frequent) user of…
July 24, 2009 in Advertising, Branding, and 7 others
In the new digital era of "the customer is in control" there are still a few places that the customer feels like he or she has no control at all….
December 19, 2008 in Advertising, Branding, and 2 others
Did Dell missstep in marketing it's new tech support service? Dell, the nation's leading retailer of computers, annouced this week that they will offer tech support by "American" based…
26100 American Dr. Suite 401
Southfield, MI 48034
T: 248.262.1700
E: info@yaffe.com
