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September 2, 2010 in Business, Customer Service, and 2 others

Are We Pushing Our Clients Too Hard Into the Social Space?

By Laurel | 6 Comments

The landscape of social media marketing changes every day—literally. That's not a revolutionary statement, but I find it helpful at times to step back and do what I tell my…

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August 24, 2010 in Social Media,

The Right to a Dislike Button Becomes a Cultural Debate

By Laurel | 4 Comments

 In the wake of the recent negative buzz around the Dislike button scam, FaceMod CEO Ron Sharpp goes on record defending his thumbs-down plug-in as the real deal. "For those who are wondering, the Dislike…

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August 13, 2010 in Companies Doing It Right, Engagement, and 4 others

Companies Doing Guerrilla Marketing Right: BMW Singapore

By Laurel | 6 Comments

Combine innovative thinking, a crowded downtown and the latest technology and you have the makings of a guerrilla marketing hit. Using ultra cool architectural projection mapping, BMW launched it's Joy…

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August 10, 2010 in Corporate Culture, Engagement, and 2 others

Turn Your Company’s Internal Processes Into Customer Engagement Tools.

By Laurel | One Comment

In this new world of always on, always connected media, companies are looking for ways to create deeper engagement with their customers. Some create all kinds of elaborate gimmicks, contests…

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August 6, 2010 in Branding, Business, and 6 others

Why Your Company Should Have a Blog – Now

By Laurel | 6 Comments

Lately, we've been recommending blogs to a wide range of clients and potential clients. And in all kinds of businesses: B2B, retail chains, non-profits, restaurants, furniture. There's a different strategic…

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July 20, 2010 in Digital Marketing, Engagement, and 6 others

If video is king of the new media world, do podcasts still matter?

By Laurel | 6 Comments

You see the figures all the time; more and more of our online time is spent watching video. YouTube is the number two search engine.78.5% of people online have watched…

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July 14, 2010 in Ad of the week, Digital Marketing, and 4 others

Ad of the Week: Old Spice Man – Twitter Response Videos

By Laurel | One Comment

Sure, we've already made the original "Old Spice Man"our ad of the week when it debuted in February. But Old Spice has taken the campaign to a brilliant new level….

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July 6, 2010 in Branding, Business, and 5 others

Just Say No to Silos in Your Corporate Structure

By Laurel | 2 Comments

Hi, Marketing! I’m Public Relations, your next-door neighbor. Unfortunately, we’ve never met, even though we’ve lived here for a while. I live in this silo:   OK, I don’t live…

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July 2, 2010 in Social Media,

Do’s & Don’ts For Businesses New to Social Media

By Laurel | Leave a comment

Is your business just getting into social media? If you are, that's a good thing. But, it's easy to get carried away with trying to make an impact or to…

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June 30, 2010 in Ad of the week, Engagement, and 2 others

Ad of the Week: Wheat Thins – Unsuspecting Tweeters

By Laurel | 2 Comments

When it comes to paying attention to what your customers are saying and then engaging them – this campaign from Wheat Thins crackers has it in spades! The whole premise…

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