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September 4, 2014 in Ad of the week, retail marketing, and 0 other

Ad of the Week: Ikea – Experience The Power of a BookBook

By Laurel | One Comment

In this age of newer and better technology coming out faster and faster, Ikea brings you their latest, greatest idea… a book that is, well, a book. In introducing their…

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August 26, 2014 in Advertising, Holidays, and 2 others

Is “Back To School” The Next Black Friday For Retailers?

By Laurel | Leave a comment

An article today shows that this year’s Back To School spending is set to eclipse $75 billion in sales. It says K-12 back-to-school spending has risen 55% over the last decade. So clearly the question we raise here is a valid one and statistics seem show that it’s trending in this way.

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August 21, 2014 in Customer Service,

What the Detroit Floods Taught Me About Customer Service

By Laurel | Leave a comment

Heads up, large companies – your automated customer service messaging and tech support scripts designed to create positive feelings in your customers may actually be ticking them off when they're…

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August 19, 2014 in Data, demographics, and 3 others

Are Millennials a Lost Cause or Missed Opportunity for Retailers?

By Laurel | Leave a comment

A growing area of research is focusing on millennials and their retail purchasing habits. The 18-33 year old age group is the new target that many retailers are looking to…

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August 8, 2014 in Books, Business, and 0 other

5 Essential Constituents of an Entrepreneur’s Bookshelf

By Laurel | 2 Comments

As Charles William Eliot once said, “Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.”…

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August 6, 2014 in Ad of the week,

Ad of the Week: Expedia – Find Yours

By Laurel | Leave a comment

Whether it's traveling gnomes, over-the-top adventures of William Shatner or a weird guy that just appears out of another guy's sweater to look up something on his computer, travel site…

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August 5, 2014 in Holidays, Humor, and 2 others

If You Think Labor Day is Already Over, You Might Be A Retail Marketer

By Laurel | Leave a comment

If you work in marketing for a retailer, you're always at least one holiday ahead of yourself. 4th of July happened before summer even really started. Back to school was…

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August 1, 2014 in Business, Content Marketing, and 6 others

Both Large & Small Businesses Can Use Customer Personas To Their Advantage

By Laurel | Leave a comment

A couple of nights ago, I had the pleasure of speaking with a group of small business owners in the Livernois Avenue of Fashion district of Detroit about how to…

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July 30, 2014 in Ad of the week,

Ad of the Week: Apple MacBook Air – Stickers

By Laurel | Leave a comment

Apple has long been a company that produces beautiful, iconic and innovative ad campaigns. We've featured their ads here before, going all the way back to 2009.  But, honestly, it's…

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July 29, 2014 in Advertising, media, and 1 other

Is the Newspaper Circular Dead as a Valuable Retail Medium?

By Laurel | Leave a comment

The circular newspaper insert has forever been a key marketing tool for retailers. But newspaper circulation has continued to plummet and some don't even deliver on a daily basis. Here…

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